Shipping Information

SHIPPING POLICY & TERMS

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from SecretSmile.co, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. Secret Smile™ does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.

Just a reminder that you will receive your order within 7-40 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a few days to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner. Shipping is offered to the following destinations:

DESTINATIONS:

!! Due to COVID-19, shipping times may be increased as a result of tighter measures. Please allow additional time for your package to arrive.

All orders are processed within 24 hours and shipped within 2-3 business days. See the table below for country specific shipping times from the date the order is shipped out.

Country	Shipping Time
United States	10 - 15 business days
Australia	12 - 15 business days
United Kingdom	6 - 10 business days
Canada	12 - 18 business days
France	10 - 15 business days
Germany	10 - 15 business days
New Zealand	12 - 18 business days
Rest of World	15 - 20 business days

*Delivery times may vary depending on local customs processing times (if any). Kindly note that the order processing time is not included in the shipping timelines.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.

The priority shipping option ensures that your package is handled with extra care and does not include faster shipping. The option is made to package and ship out your order before anyone else's who ordered by our free worldwide shipping.

Thanks 😊
Team Secret Smile